SKIIN Support Center

Find solutions to common issues and get the help you need

Top 10 Most Common Issues

Based on frequency analysis of support tickets

Bluetooth Pairing Failure

8.2%

Device won't pair or stay connected

Poor Signal Quality

7.4%

Weak or inconsistent readings

Battery Issues with Pod

6.9%

Short battery life or charging problems

App Crashes

6.1%

App freezes or closes unexpectedly

Garment Sizing Problems

5.8%

Fit issues affecting comfort or readings

Signal Loss During Monitoring

5.2%

Interruptions in continuous monitoring

Return Label Problems

4.9%

Issues with return shipping process

Login Issues with Mobile App

4.5%

Cannot access account or credentials problems

Electrode Contact Problems

4.2%

Poor skin contact affecting readings

Connection Drops

3.8%

Frequent disconnections during use

Support Categories

Find solutions by category or browse our frequently asked questions

QuickStart Guide

Get up and running with your SKIIN system in 5 simple steps

Pod Charging Issues

Troubleshoot power and charging issues with your Skiin Pod

Signal Quality

Improve sensor contact and signal quality

Bluetooth Connection

Fix connectivity issues between your Pod and phone

Missing ECG Data

Resolve gaps in your ECG recordings

Band Positioning

Learn how to properly position your Skiin Band

Order & Returns

Check on your order or request warranty service

FAQs

Browse our frequently asked questions